Your projects aim to work 24/7/365, so we do, to make it happen! Our service delivery centre follows industry standards to deliver best performance and unmatched quality. We put our money where our words are, hence our service is backed by SLA which guarantees you can focus on your business while we make sure everything is sound!
We deliver support, maintenance and managed hosting services to allow our customer focus on running their business and rest assured their systems are working optimally under desired KPI and SLA compliance.
We deliver our services in accordance with the ITIL/ISO 20000-industry standard, making it fully compliant with enterprise requirements.
Thanks to tiered structure and process-oriented organisation, the Kogifi Consulting Group Service Delivery Centre (SDC) is fully capable of handling and responding to incoming requests in a timely fashion and standardised format.
Based on ITIL/ISO20000 – enterprise ready, scalable, mature
Up to 24/7 SLA coverage
Dedicated SDM, hotline and support e-mail
SLA reporting and global availability reporting
Fully managed hosting and support of Sitecore, Adobe Experience Manager, Drupal and Magento.
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Would you like to learn more about our offering? Please contact me directly - Piotr Wawrzyniak, EVP IT Services