24/7 Support Services | Kogifi

24/7 SUPPORT

& MAINTENANCE

SERVICES

Your projects aim to work 24/7/365, so we do, to make it happen! Our service delivery centre follows industry standards to deliver best performance and unmatched quality. We put our money where our words are, hence our service is backed by SLA which guarantees you can focus on your business while we make sure everything is sound!

24/7/365 Availability

We deliver support, maintenance and managed hosting services to allow our customer focus on running their business and rest assured their systems are working optimally under desired KPI and SLA compliance.

 

We  deliver our services in accordance with the ITIL/ISO 20000-industry standard, making it fully compliant with enterprise requirements.

 

Thanks to tiered structure and process-oriented organisation, the Kogifi Consulting Group Service Delivery Centre (SDC) is fully capable of handling and responding to incoming requests in a timely fashion and standardised format. 

  • Based on ITIL/ISO20000 – enterprise ready, scalable, mature

  • Up to 24/7 SLA coverage

  • Dedicated SDM, hotline and support e-mail

  • SLA reporting and global availability reporting

  • Fully managed hosting and support of Sitecore, Adobe Experience Manager, Drupal and Magento.

CHECK OUT RELATED CONTENT:

PROJECT DELIVERY

We employ best industry practices in software development.

DEDICATED TEAMS

Our team will help you architect and build cutting-edge AI powered systems.

PLATFORMS

The right technology partner is a key to select best way to move forward and get it done.

Would you like to learn more about our offering? Please contact me directly - Piotr Wawrzyniak, EVP IT Services 

ul. Legnicka 50, 54-204 Wrocław, Poland

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©2019 BY KOGIFI