Case study:

Piwik Pro faced several operational and technical issues that limited the platform’s value for SharePoint-driven customers:

• Build and maintain an efficient SharePoint integration that reliably connects Piwik Pro’s analytics capabilities with SharePoint solutions.
• Internal access to platform expertise was difficult and created unnecessary overhead for customers.
• Maintenance costs were unpredictable and hard for customers to sustain.

We implemented a two-pronged approach focused on architecture and commercial predictability:

• New integration architecture — redesigned the integration to improve the development lifecycle, compatibility across SharePoint versions and long-term maintainability.
• Fixed-fee SLA contract — introduced a fixed-fee Service Level Agreement for the SharePoint application maintenance to make costs predictable and ensure sustained customer satisfaction.

Below are the measurable business and technical results achieved after the integration redesign and SLA rollout.

• Customized information offering based on customer behaviour.
• Conversion increased by 15%.
• Ability to produce channel-specific content from a single place, with different “touches” per channel.
• Azure geo-scaling and CDN improvements reduced load times to below 3 seconds in most regions.