What is Adobe Experience Manager Support?

If you're looking for ongoing support of your Adobe Experience Manager you should consider appointing a specialized Adobe partner like Kogifi to help you with ongoing support and maintenance, including support 24/7. Although Adobe offers wide range of support packages and capabilities, its involvement is mainly focused on support of the platform itself, thus if you would like to make sure your exact, custom solution is fully supported you should appoint an Adobe partner who is proficient with your environment and solution to rapidly address any issues. Support services typically include: bug fixes, security patches, performance optimization, content updates, user training, custom development modifications, integration maintenance, and proactive monitoring. Partners can provide different SLA levels ranging from business hours to 24/7 critical support.