Kogifi has established itself as a reliable Sitecore partner in Saudi Arabia, helping organizations achieve digital transformation goals. Here's why they stand out:
- Saudi Arabia's Digital Growth: The Kingdom's Vision 2030 has driven a booming ICT sector, with investments exceeding $24.8 billion and 99% internet penetration. The e-commerce market is projected to grow to 34.5 million users by 2025.
- Strategic Partnerships: In October 2023, Kogifi partnered with Osimah Digital and Crafton Middle East to form "Kogifi Saudi", combining global expertise with local market insights.
- Proven Success: With over 120 projects completed globally, Kogifi has implemented Sitecore solutions for large-scale projects, including airports like King Khalid International Airport and King Abdulaziz International Airport, improving passenger experiences and operational efficiency.
- Tailored Solutions: Kogifi delivers localized, compliant digital platforms with Arabic language support, ensuring relevance for Saudi enterprises.
- Core Services: From Sitecore implementations to AI-driven personalization and omnichannel strategies, Kogifi equips businesses with tools to thrive in a competitive digital landscape.
Kogifi is a trusted partner for organizations in Saudi Arabia looking to embrace digital transformation and improve customer engagement through advanced technologies.
Kogifi Saudi: Building a Local Presence
Establishing a foothold in Saudi Arabia isn't just about technical know-how - it demands a deep understanding of the market's unique dynamics. Kogifi's entry into the Saudi market reflects this reality, blending strategic partnerships with solutions tailored to the specific needs of Saudi enterprises.
Tailoring Digital Solutions to Local Demands
Saudi Arabia’s market comes with its own set of challenges and expectations, especially when it comes to digital platforms. Kogifi Saudi ensures its solutions are fully localized, compliant with regional regulations, and equipped with comprehensive Arabic language support. The designs are thoughtfully aligned with the region’s cultural preferences, ensuring relevance and effectiveness.
Beyond aesthetics, Kogifi prioritizes adherence to local data regulations while maintaining operational efficiency. This includes providing real-time, on-ground support during regional business hours to ensure seamless service delivery. By incorporating Arabic language capabilities, cultural nuances, and tailored business practices, Kogifi’s solutions resonate deeply with local needs. This approach is further strengthened through collaborations with trusted local partners.
Partnering with Local Experts for Success
Kogifi Saudi’s foundation is built on strategic partnerships, combining global expertise with local market insights. Established in October 2023, these collaborations provide a robust platform for achieving long-term regional success.
Osimah Digital brings invaluable regional expertise, offering an in-depth understanding of local business practices, regulatory frameworks, and market dynamics. This partnership allows Kogifi to tap into established relationships and trust within the market, enhancing its ability to deliver impactful solutions.
Crafton Middle East adds another layer of technical strength and local market knowledge. Their involvement bolsters Kogifi Saudi’s capacity to manage complex, large-scale projects across various industries.
"Their expertise in digital experience platforms like Sitecore, Adobe Experience Cloud, Umbraco, and SharePoint guarantees a high level of professionalism and will deliver tremendous value to organizations in the region. I value our proven cooperation with Kogifi which has already demonstrated great value for the Saudi Arabian market." – Michał Zieliński, Director of Business Development at Crafton Middle East
This multi-partner approach not only enhances operational capabilities but also addresses the critical trust factor in Saudi business culture. By aligning with well-established local entities, Kogifi Saudi benefits from existing market credibility and relationships while delivering customized solutions across a range of client needs. These strategies have already proven successful in projects like airport digital transformations, showcasing Kogifi’s commitment to supporting Saudi Arabia’s digital evolution.
Case Studies: Large-Scale Airport Implementations
Kogifi has demonstrated its expertise in Sitecore implementations through two major projects at Saudi airports, significantly improving passenger experiences and operational efficiency.
King Khalid International Airport: Enhancing Passenger Experience
King Khalid International Airport (KKIA) in Riyadh needed to handle rapid growth while maintaining top-notch service. To support this, Kogifi implemented a Sitecore-powered digital ecosystem that combined passenger information systems, real-time flight updates, and personalized content delivery.
In 2023, after Kogifi's collaboration with Riyadh Airports Company, KKIA earned the 24th spot in Skytrax's World's Top 100 Airports, based on global traveler votes. By 2024, the airport hit new operational records, including 3.5 million passengers in July 2024 (up from 3.1 million in June) and a seat occupancy rate of 91%. On August 1, 2024, KKIA saw its busiest day ever, with over 131,000 passengers passing through.
"The airport's continued success in achieving these record-breaking operational numbers highlights the dedication of Riyadh Airports Company employees and our partners in the airport to enhancing operational efficiency and improving the passenger experience to the highest standards."
– Mr. Ayman bin Abdulaziz Abouaba, CEO of Riyadh Airports Company
In addition, KKIA achieved an impressive 86% on-time departure rate in 2024.
While KKIA's achievements set a new standard for passenger satisfaction, the transformation at King Abdulaziz International Airport (KAIA) further highlighted Kogifi's ability to manage complex, high-traffic environments.
King Abdulaziz International Airport: Optimizing Digital Operations
King Abdulaziz International Airport (KAIA) in Jeddah faced the unique challenge of managing massive pilgrimage traffic within one of the world's largest terminals. Spanning 810,000 square meters (about 8.7 million square feet), the terminal was built to accommodate 30 million passengers annually.
Kogifi's Sitecore solution at KAIA focused on streamlining operations and enhancing digital services. The platform integrated multiple operational systems, including passenger information displays, to create a unified digital experience that adapted to fluctuating traffic. This adaptability was critical for KAIA, which serves millions of religious pilgrims each year.
The results spoke for themselves. December 2024 became the airport's busiest month ever, with over 4.7 million passengers. On December 31, 2024, KAIA served more than 174,600 passengers in a single day.
Together, these projects underscore Kogifi's ability to deliver impactful solutions for Saudi airports.
Key Results and Lessons Learned
The success of these implementations highlights how well-designed Sitecore solutions can thrive in high-pressure, high-volume settings. At KAIA in 2024, the airport achieved significant growth across several metrics:
- Served 49.1 million passengers (a 14% increase from 2023)
- Handled 278,000 flights (an 11% increase)
- Processed 47.1 million pieces of luggage (a 21% increase in throughput)
Key takeaways from these projects include:
- Real-time data integration: Essential for managing passenger flow and improving operational efficiency.
- Scalability: Both airports successfully handled growing traffic without compromising performance.
- Localization: Incorporating Arabic language support, user-friendly interfaces, and compliance with local regulations was critical for meeting regional requirements.
"These milestones reflect the remarkable growth trajectory of King Khalid International Airport. We are proud to support Riyadh's and the Kingdom's development aspirations, solidifying the airport as a vital driver of economic growth and a gateway to the world."
– Ayman Abdulaziz AboAbah, CEO of Riyadh Airports Company
These case studies illustrate how digital transformation, when executed strategically, can lead to measurable success in complex environments. Kogifi has firmly established itself as a trusted partner for large-scale Sitecore deployments, playing a key role in advancing Saudi Arabia's infrastructure.
Kogifi's Core Services: Delivering Digital Solutions
Kogifi's achievements in airport projects stem from a well-rounded service portfolio designed for large enterprises and public institutions. By blending technical know-how with an understanding of local needs, Kogifi develops solutions that align with international benchmarks while addressing regional priorities. These capabilities are the foundation of their standout airport projects and broader digital transformation efforts in Saudi Arabia.
Complete Sitecore Services
Kogifi provides comprehensive Sitecore services that cover the entire lifecycle of the platform. Their offerings include platform implementation, updates, upgrades, audits, bug fixes, recovery, outsourcing, and migration. They’re well-versed in a variety of Sitecore products, such as Sitecore XM Cloud, XP, Commerce, CDP, and Content Hub. This end-to-end expertise ensures their clients receive ongoing support, from the initial rollout to the continuous optimization of critical projects, including large-scale airport implementations.
AI Personalization and Omnichannel Solutions
Kogifi takes digital transformation a step further with AI-driven personalization and omnichannel strategies, ensuring seamless and unified customer experiences across all platforms. Using advanced analytics and machine learning, they customize content and services to match individual user preferences and behaviors.
Their omnichannel approach integrates tools like 360 analytics, customer data platforms (CDP), personalization, digital strategy, and segmentation. This allows businesses to track and understand customer interactions across websites, apps, and even physical locations. The result? Consistent, personalized experiences that drive stronger engagement and conversions. Paired with their expertise in digital marketing and e-commerce, Kogifi helps businesses identify behavior trends and refine content delivery for maximum impact.
Custom UX/UI Design and Web Development
Kogifi’s design and development services focus on delivering user-friendly digital experiences tailored to the specific needs of enterprise clients. From intuitive navigation to a mobile-first approach, their team ensures that every design choice enhances usability. They also extend Sitecore’s capabilities with custom modules, components, and extensions, addressing the unique requirements of complex projects like large-scale airport operations.
Their development process includes implementing metadata and schema markup to improve search engine visibility and creating scalable architectures that accommodate future growth. Additionally, they integrate detailed analytics to monitor user interactions and continuously optimize performance. By incorporating multilingual content management and local cultural elements, Kogifi ensures their solutions resonate with diverse audiences.
These services highlight Kogifi’s ability to transform infrastructure and deliver impactful digital solutions across Saudi Arabia.
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Measurable Results: Supporting Saudi Enterprises
Kogifi's expansion into Saudi Arabia has proven to be a game-changer. By partnering with Osimah Digital and leveraging their expertise in large-scale projects, Kogifi has delivered impactful results that align with Saudi Arabia's broader digital transformation goals.
Before and After Implementation Metrics
When it comes to digital transformation, success needs to be measurable. While specific airport metrics are confidential, Kogifi keeps a close eye on key performance indicators like user engagement, operational efficiency, and digital adoption rates. These metrics not only demonstrate the value of their solutions but also help guide future strategies. This data-driven approach ensures that businesses see clear returns on their investment.
Driving ROI Through Digital Solutions
Kogifi’s work in Saudi Arabia is all about delivering measurable returns.
"Our team is well-equipped to deliver cutting-edge digital experience solutions that will enable organizations to better engage with their customers."
Through AI-driven personalization and omnichannel strategies, Kogifi helps businesses in Saudi Arabia enhance their digital platforms and create seamless customer journeys. These efforts build on their large-scale airport projects, ensuring a consistent approach across different implementations. Rajai Abu Alata, CEO of Osimah Digital, highlighted the importance of combining local market knowledge with Kogifi's technical expertise to create solutions tailored to the Saudi market.
Preparing Clients for Future Growth
Looking ahead, Kogifi is focused on preparing its clients for sustainable growth. Their solutions are designed for scalability, ensuring businesses can adapt and expand their digital presence over time. As a marketing technologist, Kogifi offers technical expertise across a range of Sitecore products, including XM Cloud, XP, Commerce, CDP, and Content Hub. This flexibility allows organizations to grow while leveraging advanced customer data and AI-driven insights. Plus, with 24/7 support, clients can confidently navigate emerging technologies and evolving market demands.
Conclusion: Partnering with Kogifi for Digital Transformation
Kogifi has built a strong reputation as a reliable Sitecore partner in Saudi Arabia. The establishment of Kogifi Saudi highlights their dedication to understanding the unique needs of the local market while delivering advanced digital solutions tailored to those requirements.
With extensive experience and deep technical knowledge, Kogifi has consistently handled complex, large-scale digital transformation projects. Their track record includes major infrastructure initiatives that showcase their ability to manage enterprise-level implementations effectively.
As a Sitecore Silver Solutions Partner, Kogifi provides a comprehensive range of services. These include platform implementations, migrations, ongoing support, and performance optimization across platforms like Sitecore, Adobe Experience Cloud, and Umbraco.
The results speak for themselves: Kogifi’s efforts have led to outcomes such as a 200% increase in conversion rates. This demonstrates their ability to go beyond deploying technology - they deliver measurable business value. By focusing on AI-driven personalization, omnichannel strategies, and customer data platforms, they equip Saudi enterprises to excel in today’s competitive digital landscape.
Kogifi’s ability to deliver real results solidifies their role in advancing digital success across Saudi Arabia. For organizations ready to embrace digital transformation, Kogifi offers a distinctive combination of global expertise and local market understanding. Their proven track record of managing complex projects on schedule, along with 24/7 support, makes them a trusted partner for enterprises looking to redefine customer engagement in the digital age.
FAQs
How does Kogifi adapt its digital solutions to meet Saudi Arabia's cultural and regulatory requirements?
Kogifi designs its digital solutions to align seamlessly with Saudi Arabia's distinct values and regulatory requirements by working closely with trusted local partners. These collaborations offer valuable insights into the region's market trends and compliance expectations, ensuring that every solution supports the country's digital transformation objectives.
The company’s expertise is evident in its successful delivery of large-scale projects, including implementations for King Khalid International Airport and King Abdulaziz International Airport. These projects showcase Kogifi's ability to craft digital experiences that are both culturally aligned and fully compliant with Saudi market standards.
What advantages does Kogifi's Sitecore expertise bring to major projects like airports in Saudi Arabia?
Kogifi's Sitecore solutions specialize in creating customized digital experiences for large-scale projects, including major airports in Saudi Arabia. By utilizing AI-powered personalization and deep customer data insights, these solutions enable organizations to design smooth, omnichannel customer journeys.
For airports, Kogifi delivers scalable, secure, and efficient digital platforms that not only streamline operations but also improve the overall passenger experience. These platforms are built to drive digital transformation while addressing the unique challenges of high-traffic hubs like King Khalid International Airport and King Abdulaziz International Airport.
How do Kogifi's partnerships with local companies strengthen their ability to deliver large-scale digital transformation projects in Saudi Arabia?
Kogifi's collaboration with local companies is a cornerstone of its success in driving digital transformation projects across Saudi Arabia. By teaming up with trusted regional partners, Kogifi taps into valuable market insights, aligns its efforts with the country's Vision 2030 objectives, and utilizes local expertise to address the distinct demands of the Saudi market.
This approach has been key to the success of major projects like the digital transformation at King Khalid International Airport and King Abdulaziz International Airport. Through these partnerships, Kogifi not only introduces cutting-edge solutions but also helps nurture a tech-savvy workforce, contributing to the region's long-term growth and technological advancement.
